Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your use of Turaneu Creative Studio's ("Turaneu," "we," "our," or "us") services, including our app development platform, websites, and all related tools and services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms.

2. Service Description

Turaneu offers an AI-powered software development platform designed to help founders build production-ready software applications. Our Services include:

2.1 Launchpad Process

Free access to our guided ideation and planning tools, including concept development, market analysis, user persona creation, brand guidelines, and user flow mapping.

2.2 Build & Deploy Services

Development services for mobile applications, web applications, or both, based on the complexity tier selected by the client:

• Basic: 1-2 core features, delivered in 10-20 days
• Standard: 3-5 core features, delivered in 15-25 days
• Premium: 6-8 core features, delivered in 20-30 days

2.3 Launch Accelerator Package

Optional deployment support including app store submission assistance, SEO setup, marketing assets, and launch announcement templates.

3. User Account and Registration

3.1 Account Creation

You must create an account to access certain features of our Services. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

4. Payment Terms

4.1 Pricing

Our pricing is based on the service tier selected:

• Basic: $3,500
• Standard: $6,500
• Premium: $9,800
• Launch Accelerator Package: $500

4.2 Payment Schedule

An engagement fee of 40% of the total project cost is due upfront to begin the Build & Deploy process. The remaining balance is due according to the payment schedule specified in your project agreement.

4.3 Monthly Payment Plans

Monthly payment plans may be offered at Turaneu's sole discretion with 12-month terms. Monthly payment plans do not include maintenance fees, which must be contracted separately. Turaneu reserves the right to approve, deny, or discontinue monthly payment plans at any time.

4.4 Refunds

Due to the custom nature of our services, all payments are non-refundable once development work has commenced. If Turaneu fails to deliver as specified in the project scope document, remedies will be limited to completion of the agreed-upon deliverables.

5. Intellectual Property

5.1 Ownership of Deliverables

Upon full payment of all fees due, the client will own all rights, title, and interest in the custom software code developed specifically for the client's project. This includes the right to modify, distribute, and commercialize the application.

5.2 Turaneu IP

Turaneu retains ownership of all proprietary rights in our platform, tools, processes, and pre-existing components used to develop your application. We grant you a non-exclusive, perpetual license to use these components as incorporated into your delivered application.

5.3 Open Source Components

Your application may incorporate open source software components subject to their respective licenses. We will disclose all open source components used in your application and their associated licenses.

5.4 Client Materials

You retain all rights to content, branding, and other materials you provide to us. You grant us a limited license to use these materials solely for the purpose of providing our Services to you.

5.5 Testimonials and Case Studies

Unless you opt out in writing, you grant us permission to use your company name and general project description (without disclosing confidential details) in our portfolio, case studies, and marketing materials.

6. Confidentiality

6.1 Protection of Confidential Information

We will protect the confidentiality of your business information, app concept, and other proprietary information shared with us. We will not disclose this information to third parties except as necessary to provide our Services or as required by law.

6.2 Duration of Confidentiality

Our confidentiality obligations continue beyond the termination of our service relationship.

6.3 Aggregate Data

We may collect and analyze anonymized, aggregated data about the use of our Services to improve our platform and processes. This data will not identify you or your application specifically.

7. Project Scope and Delivery

7.1 Project Scope Document

The project scope document, once approved by both parties, defines the features, functionality, and deliverables for your project. This document serves as the definitive reference for what will be built.

7.2 Change Requests

Changes to the approved project scope may impact timeline and cost. All change requests must be submitted in writing and approved by both parties, including any associated fees or timeline extensions.

7.3 Delivery Timeline

While we provide estimated delivery timeframes based on project complexity, actual delivery dates may vary based on project requirements, client feedback turnaround time, and other factors. We will communicate any anticipated delays promptly.

7.4 Client Responsibilities

You agree to provide timely feedback, approvals, and any client-provided content necessary for project completion. Delays in client responses may extend project timelines accordingly.

7.5 Acceptance and Testing

You will have an opportunity to test and review the application before final delivery. The acceptance process and criteria will be outlined in your project agreement.

8. Technical Limitations

8.1 Platform Constraints

Our Services have certain technical limitations, particularly for complex features requiring deep native integration. We will be transparent about these limitations during the project scoping phase.

8.2 Third-Party Services

Integration with third-party services is subject to their respective APIs, terms, and limitations. We are not responsible for changes made by third-party services that impact your application's functionality.

8.3 App Store Approval

For mobile applications, we cannot guarantee App Store or Google Play Store approval, as these platforms have their own review processes and requirements that may change over time. We will design your application to comply with current guidelines, but ultimate approval rests with the respective store operators.

9. Support and Maintenance

9.1 Initial Support

We provide support for fixing bugs and issues related to the delivered application for 30 days following project completion at no additional cost.

9.2 Extended Support

Ongoing maintenance, updates, and feature additions beyond the initial 30-day period require a separate maintenance agreement.

9.3 Code and Documentation Handover

Upon project completion and full payment, we will provide you with the complete codebase via GitHub repository transfer, along with basic documentation to help you understand the application architecture.

10. Limitation of Liability

10.1 Service Limitations

Our Services are provided "as is" without warranties of any kind, either express or implied.

10.2 Limitation of Damages

Our liability to you for any damages arising from our Services is limited to the amount you paid for the Services within the preceding 12 months.

10.3 Exclusion of Consequential Damages

We will not be liable for lost profits, data loss, business interruption, or other special, incidental, or consequential damages, even if we have been advised of the possibility of such damages.

10.4 Business Outcomes

We cannot guarantee specific business outcomes, user acquisition, or revenue generation from your application. Our responsibility is limited to delivering the technical solution as specified in the project scope document.

11. Term and Termination

11.1 Term

These Terms remain in effect until terminated by either party.

11.2 Termination by Client

You may terminate a project before completion by providing written notice. You will be responsible for payment of all work completed up to the termination date, plus a cancellation fee of 25% of the remaining project balance.

11.3 Termination by Turaneu

We may terminate or suspend Services if:

• You fail to make payment when due
• You breach any term of this agreement
• You engage in activities that pose legal or reputational risks
• We are unable to deliver the project due to technical constraints identified after project commencement

11.4 Effect of Termination

Upon termination, we will provide you with all completed work for which you have paid. Sections regarding payment, intellectual property, confidentiality, limitation of liability, and dispute resolution survive termination.

12. Indemnification

You agree to indemnify and hold harmless Turaneu, its affiliates, and their respective officers, directors, employees, and agents from any claims, damages, liabilities, costs, and expenses arising from your use of our Services, your violation of these Terms, or your violation of any rights of a third party.

13. Dispute Resolution

13.1 Informal Resolution

In the event of a dispute, the parties agree to attempt in good faith to resolve the dispute informally by contacting each other directly.

13.2 Mediation

If informal resolution is unsuccessful, the parties agree to engage in mediation with a mutually agreed-upon mediator before pursuing litigation.

13.3 Governing Law

These Terms shall be governed by and construed in accordance with the laws of Estonia, without regard to its conflict of law principles.

13.4 Venue

Any legal action or proceeding relating to these Terms shall be brought exclusively in the courts of Estonia, and you consent to the jurisdiction of such courts.

14. General Provisions

14.1 Entire Agreement

These Terms, together with any project agreements, constitute the entire agreement between you and Turaneu regarding the Services.

14.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

14.3 No Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of such right or provision.

14.4 Assignment

You may not assign these Terms or your rights and obligations hereunder without our prior written consent. We may assign our rights and obligations under these Terms.

14.5 Amendments

We reserve the right to update or modify these Terms at any time. If we make material changes, we will notify you and require your acceptance of the updated Terms before continued use of our Services.

14.6 Force Majeure

We will not be liable for any delay or failure to perform resulting from causes outside our reasonable control, including but not limited to acts of God, natural disasters, pandemic, war, terrorism, riots, civil unrest, government action, labor disputes, or internet service disruptions.

15. Contact Information

If you have any questions about these Terms, please contact us at:

Turaneu Creative Studio
Email: admin@turaneu.com
Address: Sepapaja tn 6, 15551 Tallinn, Harju Maakond, Estonia