Privacy Policy

1. Introduction

This Privacy Policy explains how Turaneu Creative Studio ("Turaneu," "we," "our," or "us") collects, uses, discloses, and safeguards your information when you use our services, including our software development platform, websites, and related tools (collectively, the "Services").

We are committed to protecting your privacy and ensuring the security of your personal information. By accessing or using our Services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide to Us

We collect information that you voluntarily provide when using our Services, including:

• Account Information: Name, email address, phone number, and other contact details when you create an account or sign up for our Services.
• Profile Information: Professional background, company information, and other details you choose to add to your profile.
• Project Information: Details about your software development needs, business objectives, target users, design preferences, and other information necessary to deliver our Services.
• Payment Information: Credit card details, billing address, and other financial information needed to process payments. Credit card information is processed by our secure third-party payment processors and is not stored on our servers.
• Communications: Information you provide when you contact us for support, respond to surveys, or communicate with our team.

2.2 Information Collected Automatically

We automatically collect certain information when you use our Services, including:

• Usage Data: How you interact with our Services, features you use, pages you visit, and actions you take.
• Device Information: IP address, browser type, operating system, device identifiers, and mobile network information.
• Log Data: Server logs, error reports, and performance data.
• Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to enhance your experience, gather usage information, and enable certain features. You can control cookies through your browser settings.

2.3 Information from Third Parties

We may receive information about you from third parties, including:

• Business partners and service providers who help us provide, improve, and promote our Services.
• Social media platforms when you connect your account or interact with our content on those platforms.
• Other sources such as public databases, marketing partners, and other third parties, where legally permissible.

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 To Provide and Maintain our Services

• Process and deliver application development services
• Set up and manage your account
• Authenticate users and provide access to our platform
• Process payments and fulfill orders
• Provide customer support and respond to inquiries
• Communicate important service-related notices and updates

3.2 To Improve and Optimize our Services

• Analyze usage patterns and trends
• Monitor and improve the performance and functionality of our Services
• Develop new features, products, and services
• Personalize and enhance your experience
• Conduct research and data analysis to improve our AI-powered development process

3.3 For Marketing and Communication

• Send promotional communications, newsletters, and updates about our Services (you can opt out of these communications at any time)
• Provide personalized content and recommendations
• Conduct surveys and collect feedback
• Host events and webinars related to our Services

3.4 For Security and Legal Purposes

• Protect the security and integrity of our Services
• Detect and prevent fraud, abuse, security incidents, and other harmful activities
• Enforce our Terms of Service and other legal rights
• Comply with applicable laws, regulations, and legal processes

4. How We Share Your Information

We may share your information with the following categories of recipients:

4.1 Service Providers

We share information with third-party vendors, consultants, and other service providers who need access to such information to perform work on our behalf, including:

• Cloud hosting and infrastructure providers
• Payment processors
• Analytics providers
• Customer support services
• Marketing and communication platforms
• Project management tools

These service providers are authorized to use your information only as necessary to provide services to us and are required to maintain the confidentiality of your information.

4.2 Business Transfers

If Turaneu is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred or disclosed as part of that transaction. We will notify you via email and/or prominent notice on our website of any change in ownership or uses of your information.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). We may also disclose information when we believe disclosure is necessary to:

• Comply with applicable laws, regulations, or legal processes
• Enforce our Terms of Service and other agreements
• Protect the rights, property, or safety of Turaneu, our users, or others

4.4 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication requirements
• Regular backups and disaster recovery planning
• Employee training on data protection and security practices

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The duration of our relationship with you and provision of Services
• Legal obligations to retain data for certain periods
• Relevant statutes of limitations
• Resolution of disputes or enforcement of our agreements
• Legitimate business purposes

When personal information is no longer needed, we will securely delete or anonymize it.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

7.1 Account Information

You can review, update, or delete your account information by logging into your account and modifying your profile.

7.2 Marketing Communications

You can opt out of receiving promotional communications by following the unsubscribe instructions included in these messages or by contacting us directly.

7.3 Cookies and Tracking Technologies

Most web browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may impact your overall user experience.

7.4 Additional Rights

Depending on applicable laws, you may have the right to:

• Access and receive a copy of your personal information
• Rectify inaccurate or incomplete information
• Request deletion of your personal information
• Restrict or object to certain processing activities
• Data portability (receiving your data in a structured, commonly used format)
• Withdraw consent where processing is based on consent
• Lodge a complaint with a supervisory authority

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

8. International Data Transfers

Turaneu operates globally, and your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws different from those of your country.

When we transfer personal information across borders, we take appropriate safeguards to ensure your information is protected in accordance with this Privacy Policy and applicable data protection laws, including:

• Using standard contractual clauses approved by relevant regulatory authorities
• Ensuring third-party service providers maintain appropriate data protection certifications
• Implementing additional data security measures for international transfers

9. Children's Privacy

Our Services are not intended for individuals under the age of 16, and we do not knowingly collect personal information from children under 16. If we learn we have collected personal information from a child under 16, we will delete this information as quickly as possible. If you believe we might have any information from or about a child under 16, please contact us.

10. Third-Party Links and Services

Our Services may contain links to third-party websites, applications, or services that are not owned or controlled by Turaneu. This Privacy Policy applies only to our Services. We are not responsible for the privacy practices of third parties, and we encourage you to review their privacy policies before providing them with any personal information.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. If we make material changes, we will notify you by email or through a notice on our website prior to the changes becoming effective. Your continued use of our Services after any changes to this Privacy Policy constitutes your acceptance of such changes.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact our staff at:

Turaneu Creative Studio
Email: admin@turaneu.com
Address: Sepapaja tn 6, 15551 Tallinn, Harju Maakond, Estonia

13. California Privacy Rights

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with additional rights regarding your personal information. These rights include:

• The right to know what personal information we collect, use, disclose, and sell
• The right to request deletion of your personal information
• The right to opt-out of the sale of your personal information
• The right to non-discrimination for exercising your CCPA rights

To exercise your California privacy rights, please contact us using the information provided in the "Contact Us" section.

14. European Economic Area (EEA) Rights

If you are in the European Economic Area (EEA), United Kingdom, or Switzerland, you have certain rights under the General Data Protection Regulation (GDPR) and other applicable data protection laws.

In addition to the rights outlined in Section 7, you have the right to:

• Object to processing of your personal data based on legitimate interests
• Object to direct marketing communications
• Make a complaint to your local data protection authority

The legal bases for processing your information include:

• Performance of a contract when we provide services you request
• Legitimate interests, which include improving and customizing our Services
• Compliance with legal obligations
• Consent, where you have provided it

If you have any questions about the lawful bases upon which we collect and use your personal data, please contact our Data Protection Officer.